In order to return goods purchased online and receive a refund, we kindly ask you to complete the returns form contained in the package you received and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return, this will help us to further improve our offering in the future. Please repackage the goods thoroughly to avoid transportation damage and ideally re-use the original packaging. Please be informed that items purchased in the Sloggi online shop cannot be exchanged for other goods neither online nor in any Sloggi retail store or outlet.
Returns period extended to 30 days.
CAN'T FIND THE RETURNS SLIP AND YOU ARE LOOKING FOR THE RETURN ADDRESS?
That can happen sometimes. Please contact our Online Shop Customer Service:
E-mail: INFO@MYUNDERWEAR.GR
Telephone: 00302521304270
We will send you a new returns slip so you can return the goods to us postage paid. It would be a great help to us in locating your data faster if you could quote your Online Shop order number, first and last name and the e-mail address that you use.
Returned goods should be unused, clean and undamaged. Please note that we may ask for compensation for lost value in case the goods have been worn, washed or damaged.
You may also return products that are defective or incorrect. Please refer to our Online for details of our return policy.
Reimbursements
Shortly after you have received an email confirming the return of the goods, we will reimburse the amount you paid for the goods. The reimbursement of the shipping costs is made as per our General Terms and Conditions.
Please note: It may take up to ten business days for the amount to be credited to your account.
Your legal rights
Please note that nothing in this section affects your legal rights. You can obtain advice about your legal rights from your local Citizen's Advice Bureau or Trading Standards office.